SUPPORTED: Most video containers. Recommended are MP4 (preferred), MPEG-2, or MOV.
NOT SUPPORTED: Apple ProRes files, raw camera formats like ARRI and RED, audio files, image files, or other non-video formats (e.g. MP3, WAV, WMA, JPG, and PNG).
Our transcoder will remove "slowmo" effects added using the iOS video editor and upload the unedited file.
Using Apple ProRes files? Try Compressor to convert to an acceptable file. https://www.apple.com/final-cut-pro/compressor/
Recommended video codec:
H.264 or H.265
Progressive scan (no interlacing)
Variable bitrate preferred
Quality based at high quality setting with no cap provides the best image quality
We recommend leaving your video's frame rate as it was when the video was recorded. If your video has a frame rate higher than 60 FPS, we'll reduce it to 60 FPS. Avoid using a variable frame rate — always use a constant rate.
Optimal Resolution & Bitrate:
Resolution Bitrate (kbit/s)
< 720p 2,000 – 5,000
720p 5,000 – 8,000
1080p 8,000 – 12,000
Portal features 16:9 and 9:16 players based on mobile orientation shifts. If you're uploading a non-16:9 file or 9:16 file, it will be processed and displayed with either black bars on the left and right (pillar boxes) or black bars at the top and bottom (letter boxes) to make a 16:9 or 9:16 ratio in the player.